FAQ & Shipping
1、How much does it cost shipping?
FREE SHIPPING over US$40
Under US$40 shipping Fee $5.99
2、What types of payments do you accept?
We accept PayPal, Mastercard, Visa, American Express and most credit cards. All payments are safe and secured by encryption, and your card details will not be stored.
3、Do we ship products internationally?
Yes, eStarCase serves as a global provider catering to customers across the world.
4、If I order multiple products, can they be shipped in the same package?
To reduce shipping delay for our valued customers, all products are shipped individually as soon as they are processed for shipping in our warehouse.
5、I’ve put down the wrong shipping info/size order/variant order! What do I do?
Prevention is this best protocol for this scenario. Please triple check that all information submitted is correct when following the purchasing process. If you do happen to make any error, please contact
hello@estarcase.com as soon as possible and we will try and correct the error. As our products are processed the day of the purchase submission, we cannot guarantee your purchase info will be corrected. All customers will be subject to re-purchasing the desired items if an error occurs.
6、Cancellations
Occasionally an item sells out and we may need to cancel your order. If for any reason your item is unavailable, we will notify you by email and you will be refunded in full.
7、How long will it take to receive my order?
About 7-15 days (this does not include any customs delays,weekends, holiday periods and any unforeseen circumstances.)
Processing time: 1-3 business days.(Processing Time is the time from receiving your order to physically dispatching your order.It can be affected by the stock status of individual items, national holidays, etc.Any problem we will contact you in advance,don’t worry.)
Shipping time: 7-15 days to most of countries.(Shipping times can be affected by variable customs clearance times or public holidays.)
8、How do I track my order?
You will get an e-mail from us telling you that your order has been shipped,and there's a tracking number and tracking website inside of it. You can track through the link in the email.
9、Why I haven't received my parcel yet?
Please contact us Email: hello@estarcase.com
Instagram:@estarcaseshop . we will reply to you in 24 hours.
IMPORTANT:
are not responsible if a package is undelivered because of missing, incomplete, or incorrect destination information. Please enter the correct shipping details when checking out. If you realize you have made an error, simply e-mail us at hello@estarcase.com as soon as possible. if your order has left our warehouse it is out of our control.
eStarCase is not responsible for destination country tax and/or any duty charge that may incur. Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country.
eStarCase will not be responsible for any Duties, Taxes, or Customs fees under any circumstances.
If the order arrives at your country and...
- The customer refuses to accept the package
- Number of attempts is made in the country of destination to deliver the package.
eStarCase reserves the right to abandon the package(s) and will not be responsible for any refund.
