Shipping & FQA
FREE SHIPPING over USD$40
Under US$40 shipping Fee $5.99
We accept PayPal, Mastercard, Visa, American Express and most credit cards. All payments are safe and secured by encryption, and your card details will not be stored.
Yes, eStarCase serves as a global provider catering to customers across the most of world.
Service Country---Argentina, Australia,Austria, Belgium, Brazil, Bulgaria, Canada, Chile, Cyprus, Czechia, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Israel, Italy, Japan, Mexico, Netherland, New Zealand, Norway, Poland, Portugal, Romania, Saudi Arabia, Singapore, Slovakia, South Africa, South Korea, Spain, Sweden, ,Turkey, Uruguay, United Arab Emirates, United Kingdom, United States, Switzerland, Latvia, Croatia, Estonia, Lithuania, Malta, Slovenia, Philippine, Vietnam, Thailand, Malaysia.
To reduce shipping delay for our valued customers, all products are shipped individually as soon as they are processed for shipping in our warehouse.
Prevention is this best protocol for this scenario. Please triple check that all information submitted is correct when following the purchasing process.
If you do happen to make any error, please contact email@example.com as soon as possible and we will try and correct the error. As our products are processed the day of the purchase submission, we cannot guarantee your purchase info will be corrected. Order can be changed (Items/Name/Tel/Postal/Address) or canceled only when the order is unshipped. Once the package is shipped out, we can't change it
Occasionally an item sells out and we may need to cancel your order. If for any reason your item is unavailable, we will notify you by email and you will be refunded in full.
About 20-30 days (this does not include any customs delays,weekends, holiday periods and any unforeseen circumstances.)
Processing time: 2-3 business days.(Processing Time is the time from receiving your order to physically dispatching your order.It can be affected by the stock status of individual items, national holidays, etc.Any problem we will contact you in advance,don’t worry.)
Shipping time: 10-15 business days to US, please allow 3-4 weeks shipping to other country.(Shipping times can be affected by variable customs clearance times or public holidays.)
All the products will be checked carefully before shipping out. estarcase offers Full Tracked Shipping. ou will get an e-mail from us telling you that your order has been shipped,and there's a tracking number and tracking website inside of it. You can track through the link in the email. The transit time may vary from country to country.
Please contact us Email: firstname.lastname@example.org
Instagram: estarcase. we will reply to you in 24 hours.
If your package was marked as delivered but you have not received it yet, please first contact your local post office to see if it is being held there. If it is not there, please ask your local post office to provide a paper to prove the package is lost and send to us. We will resend or refund to you. If your package can't be delivered in 60 days, we will resend or refund to you.
are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. Please enter the correct shipping details when checking out. If you realize you have made an error, simply e-mail us at email@example.com as soon as possible. However there is a 72 hour wait list for email, therefore, if your order has left our warehouse within 72 hours, it is out of our control.
The import tax (IOSS) for the EU has started on 01 July 2021.
We can only collect and pay on behalf of the customers for orders under 150 euro based on the new rules.
We will cover the shipping duty and tax for standard shipping methods. For some countries, you may have to pay the duties to finish the clearance.
eStarCase is not responsible for destination country tax and/or any duty charge that may incur. Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country.
eStarCase will not be responsible for any Duties, Taxes, or Customs fees under any circumstances.
If the order arrives at your country and...
The customer refuses to accept the package
Number of attempts is made in the country of destination to deliver the package.
eStarCase reserves the right to abandon the package(s) and will not be responsible for any refund.